Privacy Policy

This Privacy Policy addresses the information that we collect about you through your use of the Chugg Chews (hereafter, “Chugg”, the “Company”, “we”, “us” or “our” (as the context may require)) website (the “Website”) (available at www.chuggchews.com).  This Privacy Policy is part of, and incorporated into, the terms and conditions of the Website Terms of Use (the “Terms of Use”), available at https://chuggchews.com/policies/terms-of-service, which govern your use of the Website. At Chugg, we respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you are not comfortable with this Privacy Policy or the Terms of Use, please do not provide us with personally identifying information (“PII”), or other information or content, and you are not authorized to, nor shall you, use the Website. By accessing or using this Website, you agree to this Privacy Policy. This Policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

“Information” Collection and Retention. This Privacy Policy applies to information that we collect (“Information”), including, without limitation, the following:

• We collect Information that you provide directly to us, including Information that you provide when you register for the Website or purchase products through this website. Information we request may include, without limitation, name, email address, date of birth or other information.  We need this Information to verify our right to permit your use of this site, based upon your age and applicable law, to provide products, services or information you request, to contact you in connection therewith, or as further described herein. We may retain this Information for other uses as more fully set forth below;
• We collect the Information that you upload to the Website as described below and in the Terms of Use;
• We collect Information related to your submission of orders or other submitted requests, including Information necessary to bill you and to administer and deliver to you any products or activate any services purchased or licensed, as applicable, through this Website;
• We may record log data in connection with your use of the Website, including Information from your device, its software and your activity on the Website; and
• We may use “cookies” or other persistent identifiers to enhance your experience and gather Information about visitors and visits to or use of the Website.  Your web browser can be set to notify you when a cookie is received so that you may choose whether to accept it. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

We may retain Information related to you for as long as your account is active or as needed to deliver products or provide you services through the Website. We may retain and use Information related to you, as necessary, to comply with our legal obligations, resolve disputes, and enforce our agreements.  There might be latency in deleting Information from our servers, and backed-up versions might exist after deletion. In addition, we do not delete from our servers files or materials that you have in common with other users or Information that we may otherwise be required to maintain under this Privacy Policy, our Terms of Use or for compliance with other requirements, such as for legal purposes.

Personally Identifying Information, or “PII”, is Information that can be used on its own or with other information or data to identify, contact or locate a single person (including, without limitation, postal address, e-mail address, telephone number, social security number or other similar identifiers).  Your submission of, and our handling of, PII is governed by this Privacy Policy and your submission of any such PII constitutes acceptance of this Privacy Policy.

We may use your PII for purposes such as responding to your requests, fulfilling your orders of products, monitoring and providing the services inherent in the Website, maintaining your account, enforcing our rights and the rights of third parties, investigating and ensuring compliance with the Terms of Use, and to contact you, if necessary, in relation to any of the foregoing.

If you are a California resident, California law may provide you with additional rights regarding our use of your Information or PII. To learn more about your California privacy rights, visit https://chuggchews.com/pages/privacy-policy-california-residents.

To the extent applicable, Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to Chugg Chews via the following method: by emailing hello@chuggchews.com.  However, please know we do not currently sell data triggering that statute’s opt-out requirements.

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

• Confirm whether we process their personal information;
• Access and delete certain personal information;
• Data portability; and
• Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

• Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose; and
• Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights, please email us at hello@chuggchews.com. To appeal a decision regarding a consumer rights request, [please email us at hello@chuggchews.com with your full name, state of residence, and the reasons that you are seeking an appeal].

In addition to the foregoing, we may use Information, including, but not limited to, PII, to:

• Help to establish and verify the identity of users;
• Create, maintain, administer and service users’ accounts;
• Deliver products and provide services and support to users;
• Process authorized transactions and communicate with you about these transactions;
• Analyze the use of and improve our Website, including tailoring it to users’ preferences;
• Provide users with product or service updates and other important notices;
• Respond to your questions, inquiries, comments and instructions;
• Maintain, evaluate, and improve the security and integrity of our systems, including detection of potential fraud;
• Communicate with you about promotions you may enter on our websites;
• Provide you with targeted advertisements or marketing communications;
• Send you information about our products, special offers and promotions, if you request that we send you such information; and/or
• Obtain professional advice regarding our obligations or rights.

We may disclose aggregated Information about our users, and information that does not identify any individual, without restriction.

We do not knowingly sell, and are not engaged in, the business of selling your Information or PII to third parties. We may share your Information or PII with service providers who provide services for our, and/or your benefit, for example, we must share Information or PII for the purpose of: information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, analyzing data and trends, and conducting customer research or satisfaction surveys. These service providers are obligated to protect your Information.

At times, Chugg may provide third parties and/or service providers with certain Information and PII to provide, or improve, our products and services, including to deliver products, or to help Chugg market to consumers. When we do this, we require those third parties and/or service providers to handle it in accordance with relevant laws. Information and PII will not intentionally be shared by us with third parties and/or service providers for their marketing purposes or for a subsequent sale without our consent. However, Information and PII collected by unrelated third parties and/or service providers are governed by their privacy practices and we encourage you to learn about the specifics of their privacy practices.

Additionally, Chugg may disclose Information and PII that we collect, or you provide as described in this Privacy Policy:

• To our affiliates.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Chugg’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Information and PII held by Chugg about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the Information.
• With your consent.

This Privacy Policy applies solely to Information collected through our Website. In an attempt to provide you with increased value, we may include third-party links on our Website or integrate the Website with third-party applications. These linked sites and applications have separate and independent privacy policies and we may not have any control or rights in such third party sites and applications. We, therefore, have no responsibility or liability for the content and activities of these linked sites or applications, or your activities conducted through them. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these linked sites and applications.

In addition, some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies, or other similar programs, to collect information about you when you use our Website. The Information they collect may be associated with your PII or they may collect information, including PII, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see the “Choices About How We Use and Disclose Your Information” section below.

We strive to provide you with choices regarding the Information you provide to us. We have created mechanisms to provide you with the following control over your Information:

• Tracking Technologies and Advertising.You can set your browser to refuse all, or some, browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash Player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or may not function properly.
• Disclosure of Your Information for Third-Party Advertising.If you do not want us to share your Information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by contacting us in the manner provided for in the “Contacting Us” section below.
• Promotional Offers from the Company.If you do not wish to have your contact information used by the Company to promote our own or third parties’ products or services, you can opt-out, as applicable, by checking the relevant box located on the form on which we collect your data (e.g., registration form, order form, etc.), by “unsubscribing” to the applicable communication, or at any other time by contacting us in the manner provided for in the “Contacting Us” section below.
• Targeted Advertising.If: (i) you do not want us to use information that we collect, or that you provide to us, to deliver targeted advertisements to you; or (ii) you do not want to receive certain targeted advertisements, you can opt-out, as applicable, by “unsubscribing” to the applicable communication or by contacting us in the manner provided for in the “Contacting Us” section below.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website.

As noted above, residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional personal information rights and choices.

You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send us an email at hello@chuggchews.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

As noted above, residents of certain states, such as California, Nevada, Colorado, Virginia, and Utah may have additional personal information rights and choices.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Chugg uses a Let’s Encrypt SSL certificate during checkout or in your “My Account” area to protect your information. This gives us the ability to take your order information securely using 2048-bit encryption technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Information/PII, we cannot guarantee the security of any Information transmitted to our Website. Any transmission of your Information, including PII, is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

The Website is intended to be used only by users who have reached the age of majority in the jurisdiction in which they reside (which in most states is 18 years old) or who have reached the age of 16 and have the permission of a legal guardian (e.g., a parent) to use the Website.  If you are under the age of 16, you may not use the Website or any content, materials, products or services made available on or through the Website. We do not knowingly collect PII from children under the age of 16.  If you are under the age of 16, do not use, or provide any information on, this Website or through any of its features, register on the Website, make any purchases through the Website (as further addressed in the Terms and Conditions for Online Consumer Sales of Products, available at https://chuggchews.com/pages/terms-of-sale, purchases may only be made by individuals who are at least 18 years old), use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received PII from a person under the age of 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a person under the age of 16, please contact us in the manner described below.

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see the “Your California Privacy Rights” Section above for more information.

If you reside in the European Union, you may be entitled to access the Information related to you that we store, to request correction of any errors therein, to request deletion of such Information, to request that we restrict the processing of such Information, under certain conditions, and/or to request that we transfer the Information that we have collected to another organization, or directly to you, under certain conditions.  In order to make a request under these rights, you may contact us by the contact methods provided in either: (i) the Section entitled “Contacting Us” below; and/or (ii) the Terms of Use. We will respond within one (1) month of the receipt of a compliant request to exercise these rights.

When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting this link.

This Privacy Policy may change from time to time, such as when required by changed legal obligations, or as we deem desirable to better provide our products or services or to better reflect the known desires of our users.  The date the Privacy Policy was last revised is identified at the top of the page.  You should periodically review this Privacy Policy to determine your continued agreement to any changes hereto, which agreement is a prerequisite to your authorization to access and use the Website.

If you have any questions about this Privacy Policy, please contact us via email at hello@chuggchews.com; or (iii) by one of the means provided in the Terms of Use.

California Privacy Policy: https://chuggchews.com/pages/privacy-policy-california-residents